What are Effectiveness, Efficiency and Punctuality?

**Efficacy, Efficiency and Punctuality are 3 key KPIs to measure the quality of your work:

on the dashboard they refer to the tasks carried out during the day
on the planner they refer to tasks carried out during the week or month
on the work unit, project and client detail refer to the tasks of the work unit, project or client, regardless of when they were carried out.

What is Effectiveness?

Effectiveness is the percentage of tasks that you manage to complete without leaving behind or re-planning. When you have 100% effectiveness, it means that all the tasks you are considering have been completed without ever being re-planned or left behind.

Example: you created a work unit consisting of 4 tasks, you correctly planned them and completed 3 of them: you had to leave one behind. You rescheduled it for the next day and completed it. This work unit will have an effectiveness rate of 75%.

What is Efficiency?

Efficiency is the percentage of tasks you can complete within your hourly estimate. When you have 100% efficiency, it means that all the tasks you are considering have been completed within their hourly estimate.

Example: during today's day you have to work on 4 tasks, all estimated at 1h. You finish the first in 50', the second in 45', the third in 1h 30', the fourth in 40'. Your efficiency on the day was 75%.

What is Punctuality?

Punctuality is the percentage of tasks you manage to complete within the deadline of the work unit. When you have 100% punctuality, it means that all the tasks you are considering have been completed within the deadline of the work unit to which they belong.

Example: a work unit consists of 10 tasks and has a deadline of 30/06/2020. You manage to complete 9 tasks within this deadline, while 1 task you only complete after a few days. This work unit will have a punctuality index of 90%.

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Updated on: 02/01/2024

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